Terms and Conditions

Terms and Conditions (T&Cs) Edition September 2023 / V3

Your purchase contract is concluded with Paravia AG under the label “Skydive Luzern”.

1. Scope of Application

All deliveries and services provided by Paravia AG / Skydive Luzern are carried out exclusively on the basis of the following Terms and Conditions (T&Cs) in the version valid at the time of the respective contract conclusion. Any terms and conditions deviating from or conflicting with these terms shall not be recognized unless expressly confirmed by us in writing.

2. Conclusion of Contract

The contract for the execution of a jump (tandem jump, first jump, AFF jump) is concluded upon registration/reservation and acceptance by Skydive Luzern / Paravia AG or upon ordering a voucher. Confirmation of the booking by Skydive Luzern / Paravia AG may be provided in writing, by telephone, or by email.

The online presentation of our range does not constitute a binding contractual offer. By submitting an order, the customer makes a binding offer. We reserve the right to decide freely on the acceptance of this offer. If online information about the range is incorrect, we will submit a counteroffer to the customer, which the customer is free to accept. Acceptance may also be effected by delivery, invoicing, and/or provision of the service.

3. Availability

If Paravia AG / Skydive Luzern determines after conclusion of the contract that the ordered product or service is no longer available, Paravia AG / Skydive Luzern may withdraw from the contract. Payments already received will be refunded immediately after withdrawal from the contract. Any further claims are expressly excluded.

4. Prices

The prices listed on the website apply when ordering via the internet or purchasing directly on site. The sale of vouchers and items from the shop includes VAT and excludes shipping costs. We reserve the right to adjust prices at any time. If vouchers are printed at the customer’s request and sent by post, handling and shipping fees of CHF 10 will be charged; these will be shown separately at the time of purchase. If there is an error or incompleteness in product information or prices, Paravia AG / Skydive Luzern reserves the right to correct this.

5. Vouchers

For online vouchers, the customer will receive an order confirmation by email. If the customer selects “invoice” as the payment method when ordering a voucher, the invoice will be sent together with the confirmation email. Once payment has been received, the voucher will be activated and can therefore be redeemed.

The validity period of vouchers is two years from the date of issue. During this period, the risk of price increases for the service lies with Paravia AG / Skydive Luzern. After expiry of the validity period, vouchers may still be redeemed for an additional charge of CHF 50 per calendar year. Vouchers cannot be exchanged or refunded.

If the holder of the voucher wishes to use a different service than the one stated on the voucher, provided that no appointment has yet been arranged, the full value of the voucher will be credited. If the value of the voucher exceeds that of the desired service, there is no entitlement to payment of the unused value of the voucher, and the remaining balance will expire without compensation. Vouchers are issued by Paravia AG / Skydive Luzern with a tamper-proof code.

As the customer can print the voucher themselves, multiple prints are possible, but only one print is valid and redeemable. The first voucher redeemed with the corresponding code is considered the original and will be immediately deducted by Paravia AG / Skydive Luzern upon redemption.

As a voucher can be transferred or given as a gift, Paravia AG / Skydive Luzern is neither obliged nor able to verify the ownership rights of the redeemer. Upon redemption, only whether the voucher number has been released by the system and whether the voucher has been paid for will be checked.

If further copies with the same code appear, this constitutes misuse, which may result in criminal consequences. In this case, unused e-vouchers will expire without compensation.

There is no entitlement to fulfillment and/or delivery or to compensation on the part of Paravia AG / Skydive Luzern if someone attempts to redeem multiple vouchers with the same code, even if the first redeemer is not the rightful owner of the voucher. Rather, criminal proceedings (fraud or attempted fraud) may be initiated immediately against the issuer with fraudulent intent.

Paravia AG / Skydive Luzern reserves the right to claim damages.

6. Requirements

Good physical and mental condition is a basic requirement for a skydive. There must be no problems with ears, neck, shoulders, or back. In case of questions or uncertainties, these must be clarified with a doctor in advance. In case of doubt, a jump or flight is not recommended. The final decision regarding a guest’s fitness to jump or fly lies with the organizer.

Tandem jump:

Maximum body weight including clothing: 100 kg
Minimum height: 140 cm
For minors, consent from a legal guardian is required
Good physical and mental condition
No problems with ears, neck, shoulders, or back
No alcohol or drugs before the jump
Accident insurance is the sole responsibility of the participant; Skydive Luzern recommends clarifying coverage for skydiving in advance

First jumps and AFF basic courses:

Minimum age: 15 years
For minors, consent from a legal guardian is required
Maximum body weight including clothing: 90 kg
Minimum height: 150 cm
Good physical and mental condition
No problems with ears, neck, shoulders, or back
Fitness test on site (500-meter run and standing long jump)
No alcohol or drugs before the jump
Accident insurance is the sole responsibility of the participant; Skydive Luzern recommends clarifying coverage for skydiving in advance

7. Group Registrations

Any customer who registers more than just themselves assumes responsibility for passing on the information and T&Cs provided by us to the other participants. In the event of cancellations or no-shows by other group members, they are liable for any cancellation costs.

8. Time Commitment

The description of a jump (tandem jump, first jump, AFF training) is correct at the time of publication. However, the content of the jump may be subject to change, whereby Paravia AG / Skydive Luzern endeavors to update changes in the general description.

The photos, images, and videos used in connection with the offered jumps serve only to describe the respective jump. The illustrations are therefore non-binding and may vary.

The stated time commitment as well as the duration of the jump and canopy flight are indicative. Paravia AG / Skydive Luzern does not guarantee these time specifications. They depend on weather conditions and may differ from the stated times. A shorter jump or canopy flight duration or longer waiting times do not entitle the customer to a price reduction.

9. Cancellation Fees for Direct Bookings with Skydive Luzern

For unexcused absence or short-notice cancellation of a tandem jump of less than 72 hours and of a first jump of less than 1 week in advance, we charge a cancellation fee of CHF 100.00 per person.

For cancellations of AFF basic courses, the following fees apply:

up to 60 days before the start of the course: no cancellation fees
from 60 to 30 days before the start of the course: 10% of the course costs
from 30 to 15 days before the start of the course: 30% of the course costs
from 15 to 3 days before the start of the course: 50% of the course costs
from 2 days before the start of the course: full course fee

We recommend cancellation insurance.

10. Cancellation Fees for Bookings via Third Parties

In the case of unexcused absence or cancellation, the ticket/voucher from the third-party provider will be forfeited in full.

For rescheduling a tandem jump of less than 72 hours or a first jump of less than 1 week before the booked date, we charge a cancellation fee of CHF 100.00 per person.

We recommend cancellation insurance.

11. Interruption of AFF Basic Course

In the event of non-attendance or course interruption by the participant, Paravia AG / Skydive Luzern retains the course fees in all cases. In the event of unsuitability (physical or mental condition, incorrect information regarding weight and height at registration), the customer is not entitled to a refund. If, in the opinion of the instructor, there are indications that the participant is not suitable, the customer is not entitled to a refund of the course fees. If the training is interrupted due to illness or injury (upon presentation of a medical certificate), it may be continued within one year from the start of the course under the same conditions.

12. Exit Altitude

We normally jump from flight level 150 (15,000 feet above sea level). This results in an exit altitude in Beromünster of approximately 3,800 to 4,100 meters above ground, depending on weather conditions. Due to weather influences, airspace restrictions, or technical factors affecting the aircraft, it may occur that this altitude cannot be reached. In such cases, no costs will be refunded.

13. Cancellation of Jump Operations

Only Paravia AG / Skydive Luzern is authorized to cancel operations due to bad weather, technical issues, or other factors. The customer is obliged to check the information line (Tel: +41 41 930 26 26) on the evening before and follow the instructions given there.The customer is not entitled to compensation for expenses or time lost due to postponement, even if they have already traveled to the drop zone.

Services are only provided under the following conditions:

the weather allows operations
the aircraft is operational
staff are present
sufficient capacity is available

If jumping is not possible, Skydive Luzern will offer a possible alternative date.

14. Liability

The customer waives all claims against Paravia AG / Skydive Luzern or persons or institutions involved in the training. Paravia AG / Skydive Luzern accepts no liability for damages unless caused by gross negligence or intent. This does not apply in cases involving injury to life, body, or health. In the event of intentional or grossly negligent damage to training equipment, the person responsible shall be liable. Customers may be excluded from training if they endanger their own safety or that of others or disrupt operations (without entitlement to compensation).

15. Insurance

Aircraft are insured in accordance with Swiss law. Insurance during jump operations includes liability insurance for the aircraft to cover third-party damages. Additional insurance (accident or cancellation insurance) is the responsibility of the participant.

16. Retention of Title

We retain ownership of the delivered goods until full payment has been received. In the case of contracts with companies, we retain ownership of the delivered goods until all payments arising from the business relationship with the company have been received..

17. Image and Video Material

Photos and videos produced during jumps are the intellectual property of Paravia AG / Skydive Luzern. Paravia AG / Skydive Luzern is entitled to use this material for promotional purposes, even if the customer is recognizable, without any compensation to the customer.

18. Payment Terms

The invoice amount must be paid within 10 days. After the payment deadline has expired, the customer is in default. Skydive Luzern is entitled to charge interest of 5% per year and reminder fees of CHF 10.00.

For vouchers, payment is due immediately.

19. Delivery

To the extent permitted by law, the risk of loss or deterioration passes to the customer upon delivery. Delivery is subject to availability.Paravia AG / Skydive Luzern is not liable for delivery delays caused by third parties (e.g. manufacturers or transport companies).

Delivery area is Switzerland. Additional costs apply for international deliveries.

20. Transport Damage

Paravia AG / Skydive Luzern is not liable for damage caused by transport companies. The customer is obliged to check each delivery immediately for completeness and condition. If the package is damaged or has been repaired with tape by the transport company, the customer is obliged to report the damage immediately to the carrier upon delivery.

21. Right of Withdrawal and Returns

The customer is entitled to withdraw within 10 days after receipt of the goods. The withdrawal must be declared in writing or by returning the goods. Dispatch within the deadline is sufficient to comply with the withdrawal period. Excluded from return are goods that have been individually manufactured, configured, or ordered for the customer, as well as vouchers.

Vouchers paid by invoice may be withdrawn within 24 hours and must be returned to the issuer within 3 working days (from the date of issue). The customer bears the cost of returning goods unless the delivered goods do not correspond to the order. In the event of deterioration or loss of the goods for which the customer is responsible, the customer must compensate for the reduction in value.

22. Warranty / Complaints

Obvious defects must be reported within two weeks of receipt. If repair or replacement fails, the customer may request a price reduction or withdraw from the contract. No liability is accepted for damage caused by improper use, excessive use, or external influences.

23. Data Protection

Paravia AG / Paraclub Beromünster is entitled to collect, store, and process the customer’s personal data within the scope of the business relationship, taking into account the duty of care in the sensitive handling of customer data.

24. Applicable Law

Swiss law applies to the legal relationship between Paravia AG / Skydive Luzern and the customer, as well as to these Terms and Conditions. The place of jurisdiction is Zug.

25. Amendment Clause

The Terms and Conditions in their current version apply.